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Supervision & Management

Supervision & Management
  • Balanced Scorecard Basics
  • Business Leadership
  • Coaching Skills
  • Delegation Skills
  • Developing High Performance Teams
  • Effective Planning & Scheduling
  • HR for the Non HR Manager
  • Introduction to Strategic Management
  • Leadership Skills for Supervisors
  • Lean Process Improvement
  • Managing Difficult Conversations
  • Marketing and Sales
  • Motivating Your Workforce
  • Negotiating for Results
  • Strategic Decision Making
  • Strategic Planning
  • The Professional Supervisor
  • Workplace Injury Prevention Through Ergonomics
  • Writing Reports and Proposals

Human Resources

Human Resources
  • Business Succession Planning
  • Change Management
  • Conflict Resolution
  • Competencies
  • Employee Orientation Training
  • HRM – Recruitment
  • Human Resource Management
  • Interviewing Skills
  • Performance Appraisal
  • Performance Management
  • Problem Solving and Decision Making
  • Stress Management
  • Talent Management
  • Teamwork; Building Better Teams
  • Training Needs Analysis – A Practical Guide
  • Train-the-Trainer Advanced
  • Train-the-Trainer Foundation
  • Workplace Injury Prevention Through Ergonomics

Work Skills

Work Skills
  • Advanced Writing Skills
  • Business Ethics for the Office
  • Crisis Management
  • Customer Service Excellence
  • Effective Business Writing
  • Effective Complaints Handling
  • Employee Accountability
  • Introduction to Neuro Linguistic Programming
  • Inventory Management
  • Personal Productivity
  • Presentation Skills
  • Research Skills
  • Safety in the Workplace
  • Skills for the Administrative Assistant
  • Technical Report Writing
  • Workplace Injury Prevention Through Ergonomics
  • Writing Reports and Proposals

Personal Skills

Personal Skills
  • Anger Management
  • Building Self Esteem and Assertiveness Skills
  • Business Etiquette
  • Communication Skills
  • Creative Problem Solving
  • Dealing with Difficult People
  • Emotional Intelligence
  • Interpersonal Skills
  • Personal Development
  • Public Speaking Skills
  • Time Management

Computer Skills

Computer Skills
  • 2010/2007 Access
  • Adobe Photoshop
  • Computer Basics
  • 2010/2007 Excel
  • Intuit QuickBooks
  • 2010/2007 Outlook
  • 2010/2007 Powerpoint
  • 2010/2007 Project
  • 2010/2007 Visio
  • Windows

Sales and Marketing

Sales and Marketing
  • Basic Internet Marketing
  • Call Center Training
  • Creating a Google AdWords Campaign
  • Introduction to Customer Relationship Management
  • Marketing
  • Marketing with Social Media
  • Professional Selling Skills
  • Selling Services
  • Telesales
  • Writing for the Web